MA Service Training For DWR Technical Team

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Oliver Ronshausen, Service Manager from MA Lighting, presented an elaborate three day Advanced Service Training session to the DWR Distribution technical and support team from Johannesburg, Durban, and Cape Town. The complex course went right down to component level and included faultfinding, quick fixes, replacing parts, PC boards, screens and a wealth of other information. “We have learnt a great deal and our sincere thanks to Oliver,” said Bruce Riley, head of the DWR Technical department. “Our knowledge on tips and tricks and prompt problem solving has increased. We have learnt about support, how to listen to problems over the phone and how to swiftly get to the bottom of issues.” Technician Tyler Pugin believes the training will definitely help him in the future. His colleague, Nick Barnes agrees. “We feel like rocket scientists now!” said Nick. “The nice thing is that you are learning from MA who have dealt with problems from all over the world and how to fix them. Oliver has preempted us on what to look out for.”
Referring to the DWR team as ‘seasoned technicians’, Oliver said that while technicians were all familiar with how things worked, it was the little things that switched on the light bulb! And the light did go on, even for experienced DWR Workshop Manager Derek Kruger.There have been a couple of short tips I’ve learnt over this time,” he said. “Button presses to actually shortcut something. That has helped and it was something I didn’t know which is nice! The session really was beneficial for me.”

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